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Patient Portal FAQs

What is the NextMD Patient Portal?

The Patient Portal is a secure way to access your medical records, request appointments and medication refills, send and receive correspondence with your provider.

My Username, Password, or Security Question Answer is not working?

Remember that all login information (username, password and security question answer) is case sensitive. Make sure that you are entering the information in the same case that you created your login or what you were given as your default credentials. If you still cannot login, go to www.NextMD.com and click on “Need help with your Username and Password” then use the appropriate option listed for login.

I have not been provided a default Username/Password?

You can sign up for the portal by following the link on our website and entering your information under “I do not have an account”

I have forgotten my Username/Password, how can I retrieve it?

Go to www.NextMD.com and click on “Need help with your Username and Password”? Then choose the appropriate reason for help. (Help with Username, help with password or I don’t remember any of my credentials)

I have been locked out of my account, how can I unlock it?

Accounts can become locked after three unsuccessful login attempts but will automatically unlock after 30 minutes.

I have a new email address, how can I change it?

Go to www.NextMD.com to log into your Patient Portal account. Click on the “My Account Tab”. Go to “My Information” and then scroll down to email addresses, where you can make the change

Is the NextMD Patient Portal the same as email?

No. This system uses a secure web portal (website) to send messages to your doctor and doctor’s support staff directly through our electronic health record system. This allows staff to view your request alongside your electronic chart. Staff is able to see vital parts of your health record as they take care of your requests.

Why can’t I see my all my records from previous visits?

Please remember the portal is not a live direct link to our system. For your security you must send a request through the portal. Once received by our staff, we will forward your requested records to your portal for your viewing.

Can I send a message about my family member (child, spouse, parent, etc..) through my NextMD Patient Portal account?

The Patient Portal includes "Care Manager/Dependent functionality." The Care Manager function allows you to designate who the message is concerning. This must be set up by the doctor’s office before you send messages concerning your family member. Keep in mind that if your account has not been set to accommodate a Care Manager, any messages that you send will become part of your permanent records and will not be able to be transferred to your family member’s chart. If your family member needs a separate account please contact the practice.

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