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Patient Portal Info

About Our NextMD Patient Portal

The Patient Portal is a secure and convenient way to:

  • Access and request your medical records.
  • Receive and review lab results as soon as they come in.
  • Request non-urgent appointments and confirm existing appointments. (For all urgent issues, please call our office directly at 203-791-2020.)
  • Request medication refills.
  • Request and receive documents from your doctor, such as visit summaries, eyeglasses/contact lens prescriptions, and return-to-work notes.

Click Here to Enroll in Our Patient Portal

Already Enrolled? Click Here to Log In to Our Patient Portal

Patient Portal FAQs

My username, password, or security question answer is not working.
Remember that all login information (username, password, and security question answer) is case-sensitive. Make sure that you are entering the information in the same case (uppercase or lowercase) that you used when you created your login, or which you were given as your default credentials. If you still cannot log in, go to and click on “Need Help with Your Username and Password?” then choose the appropriate option listed for login.

I have not been provided a default username and password.
You can sign up for the portal by clicking here and following the instructions.

I have forgotten my username or password. How can I retrieve it?
Go to and click on “Forgot Username?” or “Forgot Password?”

I have been locked out of my account. How can I unlock it?
Accounts will be temporarily locked after three unsuccessful login attempts, but will automatically unlock after 30 minutes.

I have a new email address. How can I change it?
Go to and log into your Patient Portal account. Click on the “My Account” tab, then go to “My Information” and scroll down to email addresses, where you can make the change.

Is the NextMD Patient Portal the same as email?
No. This system uses a secure website to send messages to your doctor through our electronic health record system. This allows staff to view your request alongside your electronic chart. Staff is able to see vital parts of your health record as they take care of your requests.

Why can’t I see all of my records from previous visits?
Please remember the portal is not a live direct link to our system. For your security, you must send a request through the portal. Our staff will then forward the requested records to you via the portal.

Can I send a message about my family member (child, spouse, parent, etc.) through my NextMD Patient Portal account?
The Patient Portal includes "Care Manager/Dependent” functionality. The Care Manager function allows you to designate who the message is concerning. This must be set up by the doctor’s office before you send messages concerning your family member. Keep in mind that if your account has not been set to accommodate a Care Manager, any messages that you send will become part of your permanent records and will not be able to be transferred to your family member’s chart. If your family member needs a separate account, please contact our practice.

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